Integrations
Zendesk Integration
Connect Agent Rush with Zendesk for seamless ticket management and escalation.
Overview
Integrate with Zendesk to create a unified support experience. Your AI agent handles first-line support while complex issues automatically create Zendesk tickets.
Auto-Create Tickets
From escalations
Sync Customers
Unified profiles
Combined Analytics
Full visibility
Features
- Automatic Ticket Creation: When handoff occurs, a Zendesk ticket is created with full conversation history
- Customer Sync: Customer data flows between systems - no duplicate entry
- Ticket Updates: Agent can check ticket status and relay updates to customers
- Tags & Priority: AI-assigned tags and priority levels sync to Zendesk
Setup
1
Get Zendesk API Token
In Zendesk Admin → Channels → API, create a new API token
2
Connect in Agent Rush
Go to Integrations → Zendesk and enter your subdomain, email, and API token
3
Configure Mappings
Map Agent Rush fields to Zendesk ticket fields
4
Test Integration
Trigger a test handoff to verify ticket creation